Javascript required
Skip to content Skip to sidebar Skip to footer

Sap Solution Manager 7.2 Itsm Configuration

Your comprehensive guide to ChaRM and Service Desk!

Cover of ITSM and ChaRM in SAP Solution Manager Cover of ITSM and ChaRM in SAP Solution Manager

ITSM and ChaRM in SAP Solution Manager

$79.95

Available

Print edition E-book Bundle

903 pages, , Print edition hardcover
ISBN 978-1-59229-440-4
903 pages,
E-book formats: EPUB, MOBI, PDF, online
ISBN 978-1-59229-631-6
903 pages, , Print edition hardcover
E-book formats: EPUB, MOBI, PDF, online
ISBN 978-1-59229-632-3

Stay ahead of the curve with IT Service Management (ITSM)! This is the comprehensive guide to the ChaRM and AIM functionalities in SAP Solution Manager (SolMan). Find everything you need to work with Change Management and Application Incident Management (the new Service Desk): the important concepts, instructions for configuration and functionality, and expert tips and best practices.

  • Understand how to process all of your service, problem, and change requests

  • Get step-by-step configuration instructions for ChaRM and Application Incident Management

  • Find practical advice and best practices

About the Book About the E-book 903 pages, hardcover, 2.5 in. Reference book format 6.9 x 9 in. Printed black and white on 60# offset paper from sustainable sources. Casebound for durability. Reader-friendly serif font (Linotype Syntax 9.5 Pt.). One-column layout. Includes supplemental appendices detailing best practices, and upgrade procedures. E-book in full color. PDF (15 MB), EPUB (28 MB), and MOBI file (154 MB) for download, DRM-free with personalized digital watermark. Copy & paste, bookmarks, and print-out permitted. Table of contents, in-text references, and index fully linked. Including online book edition in dedicated reader application.

In this book, you'll learn about:

  1. Major Tools in IT Service Management

    Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more.

  2. Configuration Steps

    Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system.

  3. Reporting and Analytics

    Understand how to use key KPI-based reporting features and dashboards to monitor progress and status.

  4. Upgrading Pitfalls

    Overcome potential trip-ups and find recommendations and best practices when upgrading.

Highlights include:

  • Application Incident Management (AIM)

  • Change Request Management (ChaRM)

  • SAP CRM Web UI

  • Application Lifecycle Management integration

  • Roles and responsibilities

  • End-to-end setup activities

  • Approval management prcedures

  • Transport Management System

  • Reporting and analytics

  • Core and extended ITSM features

You may also like:

  • Cover of SAP Solution Manager—Practical Guide

    SAP Solution Manager—Practical Guide

    Steve Christian, Michael Pytel, Jereme Swoboda, Nathan Williams

    803 pages, hardcover

    With this hands-on guide to SAP Solution Manager (SolMan) 7.2, you'll find everything you need to maintain your SAP landscape! First get a handle on basic concepts, see how to upgrade to 7.2, and configure your solution. Then dive into … More about the book

    from $69.99

    Available

    E-book | Print edition | Bundle

  • Cover of SAP Solution Manager for SAP S/4HANA

    SAP Solution Manager for SAP S/4HANA

    Managing Your Digital Business

    Marc O. Schäfer, Matthias Melich

    413 pages, hardcover

    Are you moving to SAP S/4HANA? Learn how SAP Solution Manager 7.2 can smooth your path! Readiness checks? Check. Custom code management? Check. Automated testing? Check. Explore deployment best practices and the fully supported SAP Activate, along with other essential … More about the book

    from $59.99

    Available

    E-book | Print edition | Bundle

  • Cover of SAP Administration—Practical Guide

    SAP Administration—Practical Guide

    Sebastian Schreckenbach

    912 pages, hardcover

    Need screenshot-by-screenshot instructions on SAP NetWeaver administration? Look no further than this practical guide! Find everything you need to know about SAP Basis administration via step-by-step instructions and hundreds of screenshots. From system monitoring with SAP Solution Manager to database … More about the book

    from $69.99

    Available

    E-book | Print edition | Bundle

Sap Solution Manager 7.2 Itsm Configuration

Source: https://www.sap-press.com/itsm-and-charm-in-sap-solution-manager_3195/